Can't sign in, or the code didn't arrive
Check spam for the code, ask for a new one, reset your password, or check your authenticator.
Last reviewed Oct 22, 2026
The email code didn't arrive
- Check your spam or promotions folder for an email from JBEX.
- Codes expire after 15 minutes. Ask for a new one; only the newest code works.
- Make sure you typed your email address correctly.
I forgot my password
Choose Forgot password on the sign-in page. The reset link works once, for 30 minutes. Resetting signs you out on every device.
The authenticator code is refused
- Check that your phone's time is set automatically; codes depend on the clock.
- Use the newest code; each one works once and lasts about 30 seconds.
Signed in with Google before?
If you created the account with Google, use Continue with Google.
Still stuck? Contact support from the help center.